XA MARKETEDGE MARKETS LTD may provide artificial intelligence solutions, software development services, cloud-based systems, software consulting, programming and testing services, robotics-related solutions, hardware devices, servers, IoT systems, software and hardware distribution, and related technology consulting and support services. This Refund Policy explains how billing disputes, cancellations, service credits, returns, and refunds are handled for technology-related products and services.
Scope of This Policy
This policy applies to:
Artificial intelligence and machine learning solutions.
Software development and licensing.
Mobile, desktop, and cloud-based systems.
Coding, programming, testing, and software consulting services.
Robotics, hardware, servers, electronics, and IoT devices.
Software and hardware distribution.
Technical support, maintenance, and implementation services.
Refund Eligibility
A customer may be eligible for a refund review, partial refund, reperformance, replacement, or service credit where:
A duplicate payment was made.
A billing error attributable to XA MARKETEDGE MARKETS LTD is confirmed.
A paid service was not commenced within the agreed timeframe for reasons directly attributable to the company.
A deliverable was materially deficient or materially inconsistent with the agreed scope and was not corrected within a reasonable time.
The wrong hardware or a wrong licensed product was supplied.
A product delivered is defective on arrival.
Non-Refundable Items and Charges
Unless otherwise expressly agreed in writing, the following are generally non-refundable:
Consultation fees already earned.
Project discovery or planning fees.
Custom software development work already performed.
Coding, testing, configuration, integration, or customization work has already started.
Cloud hosting or subscription periods are already used.
Domain, server, licensing, or third-party vendor charges already incurred.
Training services already delivered.
Technical support hours already used.
Custom assembled, configured, or special-order hardware.
Digital products or licensed materials require access keys, credentials, downloads, or enablement that have been provided.
Project Cancellations
Where a customer cancels a software, artificial intelligence, robotics, hardware, IoT, integration, or technology implementation project after work has commenced, XA MARKETEDGE MARKETS LTD may retain or invoice amounts covering work performed, labor used, reserved resources, third-party fees, procurement expenses, and other non-recoverable project costs incurred up to the cancellation date.
Subscription and Cloud Services
Recurring subscriptions must be cancelled before the next billing cycle to prevent future charges. Except where required by law or expressly agreed otherwise, payments for an active subscription or service period already billed are not refundable.
Where a material service outage or company-side service failure occurs, the company may offer remediation, service extension, service credit, or another reasonable remedy instead of or in addition to a refund.
Hardware Returns
For hardware, device, server, or electronics-related purchases, return requests must be made within five business days of delivery unless another written period applies. Returned hardware must ordinarily be unused, in substantially original condition, and accompanied by proof of purchase, packaging, and accessories, except where the return arises from a verified defect or wrong delivery.
Items damaged due to improper handling, power surges, misuse, unauthorized repair, or user-side modification may not qualify for a refund or replacement.
Refund Procedure
To raise a refund or billing request, the customer should contact XA MARKETEDGE MARKETS LTD using the support details on the website and provide:
Customer name.
Invoice or order reference.
Date of payment.
Description of the issue.
Evidence such as screenshots, logs, photos, or correspondence, where relevant.
The company may investigate the claim and request additional information before reaching a decision.
Remedies
Where a claim is accepted, the company may choose the commercially appropriate remedy, including:
Correction of service.
Reperformance.
Bug fix or technical remedy.
Replacement hardware.
Service credit.
Partial refund.
Full refund.
Refund Timing
Approved refunds will ordinarily be returned to the original payment method, unless an alternative lawful method is agreed upon. Timing depends on banks, processors, card schemes, and other intermediaries.